Why We Created Olivia
Our Mission is to help organisations improve performance and culture by enabling employees to adapt not just what they say, but how they say it. Our AI coach provides personalised, relationship-aware communication guidance at scale, strengthening collaboration, reducing conflict and lowering attrition.
How We Created Olivia
Together, we set out to turn that science into technology that could help people navigate the complex human dynamics of working with others - from within the business tools they use every day.
Most AI tools sit separately and focus on the task at hand - the content being created, the words being written or the answer being generated. However, effective collaboration depends on much more than what we say.
It depends on understanding the people involved, their individual personalities and how best to say it to them. Rather than simply helping someone write a better message, Olivia uses data science and psychometric insight to help people understand themselves and others, and personalise how they communicate to work more effectively with the individual in front of them.
Olivia understands personality and applies that understanding to real-world workplace interactions. We call this Personality-Aware Coaching. We combined this scientific foundation with advanced generative AI to turn behavioural insight into practical, personalised guidance - helping people navigate conversations, relationships and workplace situations with greater understanding.
The result is Olivia: an AI platform designed not simply to rewrite communications, but to help people understand the human dynamics behind them - so they can communicate, collaborate and work better together.
Embedded directly into everyday workplace tools, Olivia acts as a virtual coach, giving every employee continuous, personalised support in the flow of work.
The Proof
We wanted to understand whether Olivia’s approach could make a measurable difference in real-world workplace interactions - moving beyond theory and perception to test its impact in realistic situations.
Participants were presented with a series of workplace communication scenarios and asked to assess communications created with and without Olivia’s personalised guidance.
Olivia improved outcomes in 9 out of 10 workplace scenarios tested.
The findings provide evidence that bringing psychometric and behavioural insight into AI-assisted communication can improve the effectiveness of workplace interactions.
For us, this represents an important validation of the thinking behind Olivia: understanding the people involved, recognising the behavioural dynamics at play, and using those insights to provide guidance tailored to the individual and the situation.
But communication is only the starting point.
The research demonstrates the value of Olivia’s approach in workplace communication. The broader opportunity is to bring that same behavioural intelligence to the many interactions, relationships and moments of collaboration that shape how people work together.
